IT Help Desk & Tech Support Pathway

About This Position

Project New Start and Wilmington HOPE Commission offer an IT and healthcare career pathway for returning citizens. Receive training for entry-level IT help desk, tech support, or CNA roles with job placement at Delaware employers. Remote and hybrid roles available in IT. Partnered with Delaware Volunteer Legal Services for FDIC waivers and record screening.

Requirements

Basic computer literacy. Motivation to learn IT or healthcare. Delaware residency. Sex offense convictions accepted.

Benefits

Free certification training (CompTIA A+, Google IT Certificate), job placement support, remote work options in IT, legal record screening included

No background check required to apply.

Offense Acceptance

✓ Accepts Sex Offenses — Delaware Center for Justice partnership included for record expungement assistance.

Programs

Hiring Policy

HOPE Commission provides job training, placement, case management, and legal support for returning citizens in Delaware including those with sex offense convictions. Part of a $1M JPMorgan Chase initiative to expand pathways.

Restrictions

Delaware has ban the box only for public employers; HOPE Commission helps navigate private employer requirements. Sex offense convictions served with legal support included.

About Wilmington HOPE Commission

Delaware nonprofit providing comprehensive reentry services in Wilmington metro including employment training, job placement, and legal support. Part of the JPMorgan Chase Second Chance Employment Collaborative. Funded $1M for expanding pathways for returning citizens. Focus on IT, healthcare, and skilled trades pathways.

Company size: 10-50 employees